PRIVACY POLICY

NorthPower.US

Privacy Policy

Effective as of March 29, 2026

Thank you for your interest in NorthPower. Safeguarding your privacy and keeping your data secure are top priorities for us.

This Privacy Policy describes how NorthPower ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use NorthPower.US, make a purchase, or otherwise communicate with us (collectively, the "Services"). "You" and "your" refers to anyone using the Services — a customer, a site visitor, or anyone else whose information we've collected under this policy.

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you don't agree with this policy, please don't use or access the Services.

Overview

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. When we do, we'll post the revised policy on the Site, update the effective date above, and take any other steps required by applicable law.

Information We Collect

Directly From You

Information you submit to us directly through our Services may include:

  • Basic contact details — name, address, phone number, email
  • Order information — name, billing and shipping address, payment confirmation, email, phone number
  • Account information — username, password, security questions
  • Shopping information — items you view, add to cart, or wishlist
  • Customer support information — anything you include in messages to us

Some features may require this information directly; you're free to decline, but doing so may limit your ability to use those features.

Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This can include device and browser information, network connection details, your IP address, and how you interact with the Services. For details on the cookies used to power our store through Shopify, see Shopify's cookie policy.

Most browsers accept cookies by default, but you can set yours to remove or reject them. Blocking cookies may affect how well parts of the Services work, and may not fully prevent information sharing with advertising partners.

From Third Parties

We may also obtain information about you from vendors and service providers acting on our behalf, including:

  • Companies that support our Site and Services, such as Shopify
  • Payment processors, who collect payment details (bank account, card information, billing address) to fulfill your orders
  • Tracking technologies used when you visit our Site, open our emails, or interact with our advertisements

Information from third parties is treated in line with this policy — we aren't responsible for the accuracy of information they provide us, or for their own privacy practices. See Third-Party Links below.

How We Use & Share It

How We Use Your Information
  • Providing products and services — processing payments, fulfilling orders, sending order and account notifications, managing returns and exchanges, and enabling reviews.
  • Marketing and advertising — sending promotional communications by email, text, or mail, and tailoring the ads you see on our Site and elsewhere.
  • Security and fraud prevention — detecting and responding to fraudulent, illegal, or malicious activity. Please keep your account credentials to yourself, and contact us right away if you believe your account has been compromised.
  • Communicating with you — customer support and general responsiveness, and improving our Services over time.
How We Disclose Your Information

We may share your personal information with third parties for legitimate purposes, including:

  • Vendors performing services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping)
  • Business and marketing partners, including Shopify, who help power personalized advertising — these partners handle your data under their own privacy notices
  • Third parties you direct us to share with, or consent to (e.g. shipping carriers, social login integrations)
  • Our affiliates or corporate group
  • In connection with a business transaction (like a merger), to comply with legal obligations, enforce our terms, or protect the Services and our users

Over the past 12 months, we've disclosed the following categories of information for the purposes above:

Category Recipients
  • Identifiers — basic contact details, order and account information
  • Commercial information — order, shopping, and support information
  • Internet or network activity — Usage Data
  • Vendors performing services on our behalf (ISPs, payment processors, fulfillment, support, analytics)
  • Business and marketing partners
  • Affiliates

We don't use or disclose sensitive personal information to infer characteristics about you.

Sold or Shared Data (Advertising)

Over the preceding 12 months, we have "sold" and "shared" (as those terms are defined under applicable law) personal information for advertising and marketing purposes, as follows:

Category Recipients
Identifiers — basic contact details, order and account information Business and marketing partners
Commercial information — records of purchases and shopping information Business and marketing partners
Internet or network activity — Usage Data Business and marketing partners

We use Shopify's ad services, such as Shopify Audiences, to help personalize the ads you see on third-party sites. To restrict this use of your information, visit Shopify's privacy page.

Your Rights

Your Rights & Choices

Depending on where you live, you may have some or all of these rights regarding your personal information. They aren't absolute — in certain cases, we may decline a request as permitted by law.

  • Access / Know — request details of the information we hold and how we use and share it
  • Delete — request deletion of your personal information
  • Correct — request correction of inaccurate information
  • Portability — request a copy of your information, or that we transfer it to a third party
  • Opt out of sale, sharing, or targeted advertising — including via the Global Privacy Control signal, where applicable
  • Limit use of sensitive personal information — to only what's necessary to provide the Services
  • Restrict processing or withdraw consent where we rely on it
  • Appeal a decision if we decline your request, by replying directly to our denial
  • Manage communication preferences — unsubscribe from promotional emails at any time; we may still send non-promotional account or order emails

You can exercise these rights where indicated on our Site, or by contacting us below. We won't discriminate against you for exercising them. We may need to verify your identity first, and you may designate an authorized agent to act on your behalf, subject to proof of authorization.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you're not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

Other Details

User-Generated Content

Our Services may let you post product reviews or other content. Anything you submit to a public area becomes accessible to anyone. We don't control who accesses that information and aren't responsible for how it's used once made public.

Children's Data

Our Services aren't intended for children, and we don't knowingly collect personal information from them. If you're a parent or guardian and believe your child has provided us with personal information, contact us below to request its deletion. As of the effective date above, we have no actual knowledge that we sell or share personal information of individuals under 16.

Security & Retention

No security measure is perfect, and information sent to us may not be secure in transit — please avoid sending sensitive information through unsecured channels. How long we retain your information depends on factors like whether we still need it to maintain your account, provide the Services, meet legal obligations, or resolve disputes.

International Users

We may transfer, store, and process your information outside the country you live in, including the United States, where it may be handled by our staff and service providers. If we transfer personal information out of Europe, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent UK mechanisms, unless the destination country is deemed to offer an adequate level of protection.