SHIPPING POLICY

NorthPower.US

Shipping Policy

We work to get every order to you as quickly and reliably as possible. The timelines below reflect our standard operating experience — please read them before placing an order.

7-21 days Order processing
7-21 days Delivery, US
8-15 days Delivery, Europe
3 days Damage claim window

Order Processing

Once payment is confirmed, orders are verified, prepared, quality-checked, and packed within 7-21 business days. Business days exclude weekends and public holidays.

Estimated Delivery Windows

  • United States: 7-21 business days from dispatch
  • Europe: 8-15 business days from dispatch
  • All other regions: timing varies based on destination and local customs processing
These figures are estimates based on typical carrier performance. Customs inspections, severe weather, peak-season volume, and other circumstances beyond our control can extend delivery times. We appreciate your patience in these situations.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with your tracking number and a direct tracking link. In some regions, or while a package is being processed through customs, tracking updates may be less frequent than usual.

Shipping Address

Please double-check your shipping address before completing checkout, as accuracy here is essential to a smooth delivery.

Please note: once an order has shipped, we're unable to modify the delivery address. Incomplete or incorrect addresses can lead to failed delivery attempts or a return-to-sender outcome, and we're not able to take responsibility for losses resulting from address information supplied at checkout.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or handling fees set by the destination country. These charges, when applicable, are the recipient's responsibility and are separate from our product and shipping prices.

If Something Goes Wrong

Tracking shows "delivered" but the package hasn't arrived

This is usually resolved quickly. Please check with others in your household, neighbors, your building's front desk or mailroom, and your local delivery carrier. If the package still can't be located, reach out to our team with your order number and we'll help investigate.

Item arrived damaged

Please contact us within 3 days of delivery along with clear photos or a short video of the damage, and we'll take it from there.

Shipment is running significantly late

We're glad to open an inquiry with the carrier on your behalf. That said, delays attributable to the carrier or customs authorities fall outside what a refund can cover.