Changed your mind right after ordering? Email us within 10 hours of payment and we can usually cancel it before processing begins. Once your order has moved into processing or packaging, we're no longer able to cancel it — at that point, our return process below applies instead.

To request a cancellation, email support@northpower.us with your order number.

We accept returns of unused, unopened items within 365 days of delivery. To qualify, the item needs to be:

• Unopened and unused
• In its original packaging
• In the same condition you received it
• Accompanied by proof of purchase

Items that have been used are eligible for return or replacement within 30 days of delivery. Beyond that window, used items aren't eligible.

Please inspect your order as soon as it arrives. If something's defective, damaged, or not what you ordered, contact us within 3 days of delivery with clear photos or a short video — this helps us resolve it quickly and is required for the claim to be accepted. Claims submitted later, or without supporting evidence, unfortunately can't be honored.

A few categories can't be returned, including:

• Sale or clearance items
• Gift cards
• Downloadable or digital products
• Custom or personalized products
• Personal care or hygiene items
• Hazardous materials, flammable liquids, or gases

If an exchange is approved, we may ask you to cover the cost of re-shipping the replacement. Email support@northpower.us and we'll walk you through the next steps.

If your order was shipped to the European Union, you may have the right to cancel or return it within 14 days, for any reason and without needing to justify it, as long as the item is unused and in its original condition and packaging.

We issue refunds only after we've received, inspected, and approved the returned item. Once approved, we process the refund to your original payment method within 10 business days — your bank or card issuer may take a little longer to post the credit to your statement.